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Our ethos

Here at FirstPort, we're incredibly proud of our people, and the culture we've created. We’ve built an energetic, progressive and fun place to work. It’s the kind of environment where our values are important and our people are a priority - and our Investors In People Silver status only tells part of the story.

What’s in it for you?

It’s not just our customers that are important to us – our people are too. That’s why we make sure that your hard work will be fully rewarded with opportunities to build and develop your career, learn new skills and gain external qualifications, as well as with a pay and benefits package that matches your effort and commitment.

We take pride in providing all colleagues with the support and tools they need to do their job well, from the latest technology, apps and software to an intranet full of useful tips, information and contacts, leaders who can support and develop their teams and a huge range of learning opportunities.

So, whether you're looking for a career with opportunities to develop, a great pension, or a working environment where you can learn at your own pace, you’ll find it right here.

Our Rewards

Join us and you’ll be rewarded with more than a great career and an exciting future. In addition to a competitive salary, you’ll also get to take advantage of a wide selection of rewards that you can tailor to suit your lifestyle.

That includes exclusive discounts plus additional flexible benefits to help you and your family make the most of your money, safeguard your future, and look after your health. Our pension scheme matches employee contributions above regulatory requirements and many of our employees can take advantage of private medical insurance, life insurance and critical illness cover, amongst other benefits. We’re really proud of our Employee Assistance Programme which provides support and advice 24/7 on a wide range of issues as well as counselling services and an app where you can find lots of useful information.

Realise your potential

We’re a people business, through and through. So, when our people tell us that they want access to the kind of training that helps them realise their potential, we listen.

Our huge range of training resources and programmes has been designed to empower everyone no matter where they work across the business. Here, you’ll discover an environment that values training and up-skilling, as well as a working culture that makes sure everyone is fully equipped to be the best they can be. We want to make sure all of our people have the access and opportunities to develop their career. We’re happy to support our people in gaining relevant external qualifications and provide support and funding to enable this.

Speed up your career - at your own pace

Our commitment to helping you drive your career forward doesn’t end with our traditional training programmes and resources.

That’s because you can also take advantage of an extensive range of eLearning resources, covering everything from personal development, to IT skills, to project management, sales, leadership and much more.

It means that you can develop yourself and your skills – and create an even better future – at your own pace.

Opportunities for ex-service personnel

We believe in creating opportunities for everyone.

That's why we're committed to working with people who are transitioning out of military or other public services and into civilian life. In fact, we recognise the mix of skills that you can bring, from organisation and accuracy, staying calm and focused under pressure, to more specific skills that would suit a range of roles in any of our business areas.

We work with organisations such as the Career Transition Partnership (CTP) to provide job opportunities for ex-services personnel.

And on top of a fantastic second career, it will also come with the same kind of rewards and benefits that our people make the most of every day.

A diverse place to work

At FirstPort, we make sure everyone can enjoy their homes. Our customers come from all kinds of backgrounds, have lived all kinds of lives, and have all kinds of stories to tell.

Our people are just as diverse as our customers, bringing an incredible mix of experience, expertise, skills, and ideas to our business.

We’re committed to equal opportunities and recruit and promote based on objective criteria.

The bottom line is that you can expect to be treated with respect. After all, it is one of our values.

Our values

At FirstPort, we're friendly, inventive, respectful, skilled and trustworthy. These values drive us, and are the reason why our working environment is so special.


We look out for your best interests and show we care by dealing with you in a warm and friendly manner.

We're creative and resourceful. We strive to improve what we do and how we do it so we can provide the best ideas and solutions to look after people, their homes and communities.

We listen, consult and take on-board people's opinions and needs. We understand the importance of the home and community in people's lives, and act with respect at all times.

We've the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We're informed and we're always building on that knowledge to constantly improve our quality of service to you.

We're always professional, reliable, open and honest. You can depend on us to keep our promises and follow through on our commitments.