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Support functions

Our back office functions play a key role in building our reputation as the UK's leading property manager, and they enable our operational teams to deliver great customer service.

With so many homes and developments to look after, there’s a lot going on behind the scenes at FirstPort. And that means there are a great deal of different roles – and a huge number of challenges and opportunities across our support functions.

Support functions

Business Development

Our business development team provide potential clients with information about our business and our services. They draft tenders and budgets, design management strategies, build project teams and work closely with clients to quickly resolve all account management issues.

Support functions

Data insights

Data Insights provide industry leading data solutions to all our FirstPort colleagues giving up to date information and insightful commentary on key drivers for the business. We’re passionate about moving FirstPort into being an Insight Driven Organisation, using data to improve our customer and employee experience.

We believe we are leaders in this field amongst property managers and we continue driving forwards with our ambitions in line with FirstPort being the UK leading property manager as judged by others

Support functions

Finance

We have a large and highly skilled finance team including corporate finance, estate accounts and purchase ledger. This means we're able to offer excellent career opportunities and professional development to help our people learn and grow.

Support functions

IT

Our IT team support, partner and enable our business.  We achieve this by attracting, growing and retaining a talented team who are empowered to deliver helpful and secure systems that work today and exciting new technical capabilities for the future, making life easier for customers and our colleagues alike.

Support functions

HR

Our HR team works in partnership across the business, ensuring that we have motivated, well-trained and engaged teams who can perform, lead and manage at their best.

Support functions

Marketing and Communications

Our marketing and communications team delivers our B2B, B2C, Brand and Digital marketing, External Communications, PR and Public Affairs activity across our group.  They’re committed to continuously improving and evolving our approaches to make sure we’re delivering excellent marketing and communications for our customers, clients, influencers, partners and the industry as a whole.

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Support functions

Insurance

Our in-house insurance team offer different types of insurance for a selection of our residents, for example building and contents insurance.

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Support functions

Health and Safety

Health and safety is our number one priority here at FirstPort, and the team partner with operations to ensure that our developments are safe places to live and work.

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Support functions

Procurement

Our procurement team supports the business by procuring services and skilled contractors who can deliver a timely, professional and high-quality service.

Support functions

Property Sales and Lettings

Retirement Homesearch is the UK's leading specialist estate agency in the retirement property sector.

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Support functions

Surveying

Our surveyors provide support for a wide portfolio ranging from our complex buildings, our retirement housing, to our modern high-rise luxury buildings. They help in diagnosing building defects, supporting major development projects and focusing on value for money resolutions.

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Support functions

Finance Systems Support

Our finance systems support team provide a mixture of first and second line support to our various business systems. Ultimately, they focus on making sure that external suppliers, contractors and our own internal users have the best possible experience when using our systems.

Support functions

Group Estates Finance & Treasury

Our group estates finance team has specialist knowledge of Direct Debit scheme rules and regulations, and processes millions of customer payments each year within one day of receipt. Our treasury team holds, protects and manages client funds for tenants in designated client bank accounts, and processes and reconciles each account on a daily basis.

Support functions

Technical Services

Technical services comprises two teams - major works and compliance. They make sure we maintain our high standards by carrying out regular proactive works and planned maintenance on our properties, which can range from an internal re-decoration to a new lift installation. The have technical mechanical and electrical expertise which they use to advise and support our clients and customers.

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Support functions

Customer Services

Our customer service teams support our customers with queries and questions about their development, service charges and maintenance. The teams are split between our fast- paced offices in Halesowen and Luton, and deal with a wide variety of queries. We’re proud that many of our customer service colleagues go on to develop careers with us in property management and other areas of our business.

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