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Job Role:  Senior Insurance Operations Manager  

Location: New Milton

Job Sector: Insurance

Hours: 35 hours per week

As Senior Insurance Operations Manager you will contribute to our vision of being the leading residential property manager, as recognised by others by:

  • Drive high quality services to internal and external customers by leading and developing the team
  • Be a role model by demonstrating the FirstPort values at all times
  • Drive the team’s performance and improvement to deliver excellent service

This role reports to the Managing Director and has a team of up to 11 members of staff, some of whom may be your direct reports

About You

You are currently working or have extensive experience working in insurance in the commercial property sector.

As you are a strong leader of people you want to motivate and manage a team to deliver a successful performance and improvement of the delivery of service measured against the values and ethics of a company.

Having a background in the property insurance market means you can communicate clearly and effectively to all levels of people to influence and drive forward the strategy of the business.

About Us

FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples’ home. 

Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential.

Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients.  They shape our culture and are used in measuring and rewarding performance.

Main Responsibilities

  • Provide effective overall leadership of staff and management of FirstPort Insurance Services to agreed budget and standards
  • Identify and provide/arrange continuing training to FirstPort Insurance Services staff to ensure an effective team
  • To conduct annual appraisals of FirstPort Insurance Services staff who report directly to you and in the absence of the MD, for those staff that report to the MD
  • Preparation of quarterly board report
  • Compliance with FCA regulations or other such regulations that may be effective from time to time
  • Mentoring/training/coaching of staff as and when necessary
  • Providing guidance to staff on insurance queries
  • Project management as and when necessary
  • Assisting the MD as and when necessary
  • Management of your own client portfolio to ensure renewals and amendments are dealt with speedily and in line with regulatory requirements to enhance client retention
  • Onboard any new sites, gathering relevant information for the quotation process and if appropriate, presentation to client
  • Identify sites lost to management and work to retain insurance element
  • Ensuring the MD and Compliance Manager are informed of any potential risk and confirmed loss of business

Our Values

Friendly – We look out for people’s best interests, and show them we care by dealing with them in a warm and friendly manner.

Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.

Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.

Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.

The Benefits

Our customers deserve the best and the same applies to our people.  We’ll support you with all of the technology, training and support that you need to do your job well.  We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.


We’re committed to promoting diversity at FirstPort and recruit on merit.  We will consider applications from job share applicants.

Ready to Apply?

Click here to apply for this role.  We will ask you to upload your CV and answer a few questions.  You may also be asked to complete verbal and numerical reasoning tests online.

If you meet the criteria for the role we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.