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Job Role:  1st Line Support Engineer

Location: New Milton 

Job Sector: IT

Hours: 35 hrs per week 

6 Month Fixed Term Contract

As 1st Line Support Engineer, you will contribute to our vision of being the leading residential property manager, as recognised by others by:

• Being responsible for supporting the security, capacity, and availability of all data centre and corporate IT infrastructure such as hypervisors, servers, storage, network switches.
• You will oversee internet access, remote access, email, file/print and telephony.

The role of 2nd line engineer reports to the IT Infrastructure Team Leader and will have no direct reports.

About You

You will already hold an ITIL foundation certificate and be able to demonstrate an understanding of the ITIL incident, problem and change processes. You will be currently working in an infrastructure or support role and looking for your next contract.

You will be a highly curious individual with a strong knowledge and technical understanding in aspects of infrastructure such as VMware, SAN technologies and WAN LAN technologies.
Communication comes easily to you, you demonstrate a real empathy for colleagues and customers. You have a high standard of both verbal and written communication.
You enjoy working in a role where you can help and resolve all sorts of issues, that’s why this role could be the one for you.

About Us

FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples’ home.  
Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential. 
Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients.  They shape our culture and are used in measuring and rewarding performance.

Main Responsibilities

• Maintaining, the security, capacity, and availability of all data centre and corporate IT infrastructure. 
• Ensure that data and systems are backed up and can be recovered, even in a disaster.
• Resolving incidents, and completing job related activity as necessary, in and out of hours, exempt from overtime.
• Provide technical delivery resources to projects.
• Supporting, monitoring, and reporting, the security, capacity, and availability of all data centre and corporate IT infrastructure. 
• Ensuring that all IT infrastructure assets are managed, in policy and secure; 
• Creation and maintenance of IT infrastructure processes, and documentation
• Minimising the impact of changes to operations through robust change management.
• Supporting 3rd party maintainers and providers in fault resolution and analysis.

Our Values

Friendly – We look out for people’s best interests, and show them we care by dealing with them in a warm and friendly manner.
Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.
Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.
Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.
Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.

The Benefits

Our customers deserve the best and the same applies to our people.  We’ll support you with all of the technology, training and support that you need to do your job well.  We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.


We’re committed to promoting diversity at FirstPort and recruit on merit.  We will consider applications from job share applicants.

Ready to Apply?

Click the below apply button to start your application for this role.  We will ask you to upload your CV and answer a few questions.  You may also be asked to complete verbal and numerical reasoning tests online.

If you meet the criteria for the role we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.