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Job Role:  Area Manager (Ref 3368)

Location: Covering a portfolio from South East Coast of Kent from Folkestone to Bexhill on Sea (East Sussex)

Job Sector: Retirement

Hours: 35 per week

As area manager you will contribute to our vision of being the leading residential property manager, as recognised by others by:

  • Proving a high standards of performance within a team of individuals to create a welcoming, friendly and courteous environment for our residents.
  • Being passionate about delivering consistently high standards of customer service.
  • Ensuring the buildings are well maintained for the landlord as our customer; and that as a business we can demonstrate full compliance with our statutory obligations and our own systems.

The area manager reports to the regional manager and has a team of up to 30 direct reports.

About You

You are passionate about providing excellent customer service at all times and this will have been demonstrated through a proven track record. You may already work within the property sector, such experience and knowledge is desired but not essential.

As an experienced people manager, you will be an inspirational leader with who has lead teams to deliver operational excellence across a number of KPI’s. You will be energetic and enthusiastic with a leading and coaching mentality.

An excellent and effective communicator with the ability to negotiate and influence with all customers and stakeholders which you demonstrate through your ability to connect with everyone you come into contact with. Your verbal and written skills will be of a high standard. 

You will be commercial thinking and resolution focused with the ability to be flexible and creative in approach. You will also be able to work across functions to reach the best solutions for all challenges.

Your ideal role will be a varied one, where you’re not stuck behind a desk all day; You enjoy working with people, driving performance and ultimately delivering the highest level of service for our residents.

About Us

FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples’ home. 

Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential.

Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients.  They shape our culture and are used in measuring and rewarding performance.

Main Responsibilities

  • Set and lead by example, by championing the Company values, the Customer principles and the Code of Business Conduct.
  • Carry out risk assessments and set action plans for remedial works ensuring that these are a priority enabling an efficient and cost effective resolution.
  •  Implement change, manage risks and impact and monitor results. Encourage innovation and continuous improvement from individuals.
  • Provide professional advice and guidance to all customers and employees.
  • Act as an ambassador for the business at all times, delivering an exceptional level of service to all our customers.
  • Encourage and support your team coaching and guiding them through change with developmental impact. Actively work with them to enhance the customer experience for residents.
  • Whilst managing a portfolio of properties you will undertake site management visits monthly in line with company guidelines.
  • You will ensure thorough quality control inspections are carried out regarding employee performance, administrative records, development services, communal grounds,
  • Resident social activities/welfare, development maintenance, and cleanliness.
  • You will deal with technical issues and liaise with support departments when progressing major building works ensuring remedial actions are moved along in a timely manner and ensuring you mitigate and foresee any risks to service delivery
  • Ensure you keep accurate records, making sure you come prepared to contribute to meetings, 1-1s and complaints with thorough evidence and supporting documentation.
  • Boost property finances and strive for healthy accounts by way of continuous review of cost analysis versus budget.
  • Conduct regular reviews with customers to ensure a fully transparent approach to the property’s financial position, planning for future spending with minimal impact.

There will be considerable travel as part of this role as an Area Manager. You will be expected to visit each of your developments contained within your portfolio on a 4 weekly basis, you must have a full UK driving licence. You will ensure a rota is set in advance, as such this will involve working outside normal business hours at times.

What you’ll be responsible for

  • Health and Safety - Work safely wherever you are working. Refrain from doing anything which constitutes danger to yourself or others. Make sure to bring situations or practices that have led to or may lead to injury or ill-health to the attention of your line manager immediately; setting a good personal example at all times
  • Financial management and accountability - authorising expenditure in line with Company Policy
  • Preparing and delivering Development budgets enhancing healthy property finances
  • Works ordering authorisation
  • Full compliance to associated legislations, code of practises and instructions from Line Manager
  • Your own professional and personal development
  • Robust risk assessments, reporting and follow up action including but not limited to general safety and fire risks, legionella, asbestos and RIDDOR related issues.

The Benefits

Our customers deserve the best and the same applies to our people.  We’ll support you with all of the technology, training and support that you need to do your job well.  We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit.  We will consider applications from job share applicants.

Ready to Apply?

Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions.  You may also be asked to complete verbal and numerical reasoning tests online.

If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.

About The Company
FirstPort Values:

Friendly
We look out for people’s best interests, and show we care by dealing with them in a warm and friendly manner.

Inventive
We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities

Respectful
We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times 

Skilled
We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service 

Trustworthy
We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments

We pride ourselves on the following standards:

  • Strong Health and Safety
  • High Site Standards
  • Great Customer Communications
  • Healthy Estate Finances