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Job Role: Supplier Coordinator

Location: Luton               

Job Sector: Customer Service

Hours: 35 hours per week

As supplier coordinator you will contribute to our vision of being the leading residential property manager, as recognised by others by:

  • Being responsible for raising planned orders throughout the FirstPort estate and for carrying out related de-instruction of lost sites.
  • Working closely with Property Managers, Development Managers and the wider business ensuring that planned order raising, data input and management is of the highest standard
  • Prioritising effectively thus ensuring FirstPort’s compliance programme is managed to the highest statutory legislation possible.

The role of supplier coordinator reports to the customer service manager.

About You

You will be currently working in a role which requires you to plan, organise and manage numerous tasks. You would love to put your experience into practice in a fast paced environment where you are able to work as an individual but also as part of a team.

You want to use your excellent communication skills, both written and verbal to develop and deliver accurate planned orders related to operations and customers.

Having a high level of attention to detail and data analysis skills you are able to work to tight deadlines, multi task and prioritise own workload to ensure the delivery of all orders.

To stakeholders and colleagues across the business you are seen as trustworthy and credible which results in being able to build relationships effectively. 

About Us

FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples’ home. 

Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential.

Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients.  They shape our culture and are used in measuring and rewarding performance.

Main Responsibilities

  • Liaise with internal and external stakeholders on planned orders and discipline requirements.
  • Work in advance of planned order cycles and ensure orders are raised accurately and before expiry date with the use of the PTP system.
  • Ensure planned orders are placed with approved contractors as agreed between Procurement and Operations.
  • Ensure planned order suppliers have all the necessary in-date contractor documentation in place, including H&S, insurances. To work with Procurement to rectify any deficiencies identified.
  • Liaise with operations to ensure goods receipting happens in a timely manner once the planned work is completed by the contractor, to enable payment.
  • Liaise with contractors and operations in a timely manner to schedule the planned maintenance work with the relevant contractor.
  • Manage the planned orders inbox for Customer Support with communication from internal and external stakeholders and reply within service level agreements (SLA).
  • Proactively monitoring and managing planned order contractors aged debt situation and liaising with Purchase Ledger, FSS and Procurement to ensure issues are resolved and this is kept to a minimum.

The Benefits

Our customers deserve the best and the same applies to our people.  We’ll support you with all of the technology, training and support that you need to do your job well.  We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit.  We will consider applications from job share applicants.

Ready to Apply?

Click the below apply button to start your application for this role.  We will ask you to upload your CV and answer a few questions.  You may also be asked to complete verbal and numerical reasoning tests online.

If you meet the criteria for the role we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.

    About The Company
    FirstPort Values:

    Friendly
    We look out for people’s best interests, and show we care by dealing with them in a warm and friendly manner.

    Inventive
    We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities

    Respectful
    We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times 

    Skilled
    We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service 

    Trustworthy
    We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments

    We pride ourselves on the following standards:

    • Strong Health and Safety
    • High Site Standards
    • Great Customer Communications
    • Healthy Estate Finances