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Job Role:  Project Co-Ordinator (Temporary Contract until December 2019)

Location: Westminster, London

Job Sector: Large & Complex

Salary: £10.50 per hour

Hours: 24 hours a week

As the Project Co-Ordinator, you will contribute to our vision of being the leading residential property manager, as recognised by others by:

 

• Create a workflow and schedule for the smooth operation of the project

• Adapting to scheduling conflicts and re-organising appointments

• Managing both residents and contractors in a friendly and respectful way

 

This role reports to the Development Manager and will be working in a direct team of around 10 colleagues.

About Us

FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples’ home. 

Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential.

Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients.  They shape our culture and are used in measuring and rewarding performance.

About You 

The ideal candidate will have similar experience working in the property sector with a core emphasis on scheduling, diary management and coordinating multiple contractor relationships. You will be highly motivated and driven, with proven experience in a fast past environment and the ability to think on your feet and take your own initiative. The successful candidate will have excellent communication skills, will be highly organised and someone with excellent prioritisation skills.

 

Main Responsibilities

  1. Creating a workflow and schedule for the smooth running of the project and adapting to scheduling conflicts and re-organising appointments as needed.
  2. Managing both residents and contractors in a friendly and respectful way.
  3. Contacting all residents and explaining what the works involve and keeping them appraised on developments as needed.
  4. Booking in a convenient time to do the inspections and works.
  5. Schedule contractors in to do the inspections in line with the programme.
  6. Gain permission from the residents /homeowners and tenants for Barratt London to contact them direct/ have their contact details (so that GDPR guidelines are not broken).
  7. Prepare a monthly update report for the residents.
  8. To ensure all communication is processed and responded to professionally and in accordance with targets and service level agreements set.
  9. To take responsibility and ownership of individual workload, ensuring that all tasked work relating to works from Projects Manager.
  10. Flexible in approach to work pattern to ensure customer needs are met.

Skills and Experience

• GCSEs (or equivalent) in English and Maths at Grade C or above

• Project Scheduling experience

• Exceptional communicator, verbal and written

• Experience of working in a busy and demanding environment

• Experience of working to resolve customers’ queries

• An understanding of the building and/or property management sector

• Familiar with Microsoft Word and Excel

• Proactive attitude, making things happen

• Personal organisation in the face of sometimes conflicting demands

• Discipline to work on own initiative as well as demonstrating exceptional teamwork

 

Our Values

Friendly – We look out for people’s best interests, and show them we care by dealing with them in a warm and friendly manner.

Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.

Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.

Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.

The Benefits

Our customers deserve the best and the same applies to our people.  We’ll support you with all of the technology, training and support that you need to do your job well.  We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

 

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit.  We will consider applications from job share applicants.

 

Ready to Apply?

Click here to apply for this role.  We will ask you to upload your CV and answer a few questions.  You may also be asked to complete verbal and numerical reasoning tests online.

If you meet the criteria for the role we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.

About The Company
About Us

FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples’ home. 

Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential.

Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients.  They shape our culture and are used in measuring and rewarding performance.