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Job Role:  HR Business Partner

Location: Luton 

Job Sector: HR

As Human Resources Business Partner you will contribute to our vision of being the leading residential property manager, as recognised by others by:

  • Providing an exceptional HR service to your direct client group and multiple stakeholders; supporting line managers to develop high performing teams and deliver a high quality customer experience to internal and external customers
  • Developing talent and succession plans, career paths and employee development opportunities to support the growth plans of the business
  • Ensuring that our employee experience is engaging and supports our vision that First Port is a great place to work.

The HRBP reports to the Head of HR.

About You

You are currently delivering an exceptional HR service, and are able to clearly demonstrate business partnering with directors and senior leaders, and are looking to work in a fast-paced, ever changing environment.

Being commercially astute, you are able to make decisions based on data and insights, as well as being able to identify process inefficiencies and drive improvement programmes. 

You are knowledgeable in managing complex employee relation cases, up to and including employment tribunals. As well as talent development, succession planning and workforce planning.

Your confidence, and excellent communication skills means you are able to build effective relationships with all employees.

You are social-media savvy and want to stay up to date with new technology.

About Us

FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples’ home. 

Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential.

Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients.  They shape our culture and are used in measuring and rewarding performance.

Main Responsibilities

  • Partner with senior leaders and directors, instilling a high-performance culture, developing and delivering talent and succession plans and ensuring teams are trained to deliver all elements of their job role to a high standard and provide a high quality customer experience
  • Through coaching and training, ensure that your client group understand and can deliver HR policies and the employee proposition
  • Develop and deliver colleague engagement plans for each business area, resulting in a demonstrable improvement in colleague engagement scores
  • Ensure weekly and monthly metrics reporting is completed, analysing results and using data to drive improvements
  • Work with client group to develop workforce plans and team structures which reflect current and future business needs and ensure that all new hires meet the high hiring bar
  • Deliver a high standard of employee relations support to client group, including support with disciplinary, grievance, performance management and employment tribunals
  • Provide thought leadership and insight, working with functional heads to deliver on new initiatives and business opportunities
  • Lead change and improvement programmes across the business which improve the employee experience
  • Work with resourcing, learning and development and HR services functions to ensure that the employee experience is engaging and frustration-free

Our Values

Friendly – We look out for people’s best interests, and show them we care by dealing with them in a warm and friendly manner.

Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.

Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.

Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.

The Benefits

Our customers deserve the best and the same applies to our people.  We’ll support you with all of the technology, training and support that you need to do your job well.  We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.


We’re committed to promoting diversity at FirstPort and recruit on merit.  We will consider applications from job share applicants.

Ready to Apply?

Click here to apply for this role.  We will ask you to upload your CV and answer a few questions.  You may also be asked to complete verbal and numerical reasoning tests online.

If you meet the criteria for the role we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.