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Job Role:  Service Charge Accounting Manager

Location: New Milton 

Job Sector: Finance

Hours: 35 per week

As a Service Charge Accounting Manager, you will contribute to our vision of being the UK’s favourite residential property manager by:

  • Managing and motivating a scheme accounting team.
  • Developing and enhancing operational teams understanding of all service charge finance related matters.
  • Ensuring service charge financial accounts and budgets are issued in an accurate and timely manner.
  • Contributing to Strategic Objectives and process improvements by deploying a ‘continuous improvement’ philosophy.

This role reports to the Estates Finance Manager - Service Charge Accounting

About You

You are a professional finance person who is now looking to manage a large team in a fast-paced environment which is undergoing rapid change. 

As a strong leader and people manager, you can communicate effectively and motivate teams to deliver against company objectives, as well as being able to business partner with operational teams and build strong relationships.

Your strong systems and audit experience means your attention to detail is of a high level and supports the wider business environment.

About Us

FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples’ home. 

Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential.

Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients.  They shape our culture and are used in measuring and rewarding performance.

Main Responsibilities

  • Ownership of Service Charge financial deliverable s, the quality, accuracy and timeliness of:
    • Service Charge Budgets
    • Service Charge Financial Accounts
    • Balance Sheet analysis and reporting

  • Ownership of Service Charge Client Reporting and meeting attendance.

  • Business Partner to the Operational teams with regards to all Service Charge aspects
    • Regular communication with Regional Managers, Property Managers and Development Managers enabling them to understandand own service charge accounts and budgets
    • Accounts reviews with Operational teams and clients
    • Interim accounts reviews and reporting
    • Budget reviews with Operational teams and clients
    • Provide finance support at key client meetings
    • Support internal stakeholders with Service Charge Finance queries and complaints

Our Values

Friendly – We look out for people’s best interests and show them we care by dealing with them in a warm and friendly manner.

Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.

Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.

Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.

The Benefits

Our customers deserve the best and the same applies to our people.  We’ll support you with all of the technology, training and support that you need to do your job well.  We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.


We’re committed to promoting diversity at FirstPort and recruit on merit.  We will consider applications from job share ap