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Job Role: Sales Support Co-Ordinator 

Location: New Milton

Job Sector: Retirement Homesearch

Hours:  35 hours

As a Sales Support Co-ordinator, you will be a key contributor in the success and growth of Retirement Homesearch, the UK’s leading Retirement Property specialist by:

  • Dealing effectively and professionally with a range of customers with varying needs over the phone and via email.
  • Consistently delivering excellent customer service.
  • Working within a team to co-ordinate property viewings, deliver feedback to customers and progress sales. Also support as needed across our customer service and admin areas.
  • Demonstrating a willingness and ability to assist in other areas of the Sales Support Team as required based on customer demand.

This role reports to the Sales Support Team Leader.

This role is a full time role based in FirstPort’s New Milton office with limited business travel required.

Main Responsibilities

  • Work across our 3 main specialist areas as part of the role of sales support co-ordinator: sales progression/Viewings/Customer service & administration
  • Work as part of our viewings team, screening new applicants, arranging viewings, making follow up phone calls and presenting offers to vendors
  • Have an understanding of the sales to completion process and get updates as part of the sales progression team
  • Support the sales team by completing admin and customer service tasks as required
  • Work with flexibility within a multi skilled support team to ensure customer needs are met
  • Answer telephones and speak directly to customers in a controlled and professional manner to identify their needs and direct them to the appropriate person/department.
  • Be the main point of contact for customers on our main telephony lines in RHS
  • Respond to internal and external emails in a timely and professional manner.
  • Create and update spreadsheets using Microsoft Excel.
  • Create Letters and documents using templates through Microsoft Word.
  • Understand the sales process and advise buyers and sellers of the steps and where they are in the process as necessary.
  • Communicate well with other members of the Retirement Homesearch and wider Firstport Teams.
  • Be an ambassador for the brand.
  • Always deliver high levels of customer service.
  • Actively and positively participate in training sessions.
  • Role model behaviours of the company FIRST values and the code of business conduct.

About you

You may have previous estate agency experience, and have an Engaging and professional telephone manner.

As you are customer focused you communicate clearly, and are constantly focussed on improving service and delivering excellent customer service.
 
Being pragmatic in your decision making, means you are able to take ownership of issues and see things through to resolution.

Our Values

Friendly – We look out for people’s best interests, and show them we care by dealing with them in a warm and friendly manner.

Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.

Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.

Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.

 

About The Company
FirstPort Values:

Friendly
We look out for people’s best interests, and show we care by dealing with them in a warm and friendly manner.

Inventive
We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities

Respectful
We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times 

Skilled
We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service 

Trustworthy
We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments

We pride ourselves on the following standards:

  • Strong Health and Safety
  • High Site Standards
  • Great Customer Communications
  • Healthy Estate Finances