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Job Role:       Caretaker

Location:       Sutton Coldfield

Pay Rate:      £22,000 per annum

Hours:           Monday to Friday 8am to 4pm

As the caretaker, you will contribute to our vision of being the UK’s favourite property manager by:

  • Demonstrating FirstPort values in all aspects of your work and communication, to develop strong relationships and enhance work quality.
  • Ensuring the development and its individual buildings and common spaces are kept to the highest standard of cleanliness, hygiene and health and safety so they maximise their presentation.
  • Supporting the development manager with individual customer requests in a polite and professional manner at all times to exceed the customer’s expectations.

This role reports into the development manager and does not have team of colleagues reporting into them.


About Us

FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples’ home. 

Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential.

Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients.  They shape our culture and are used in measuring and rewarding performance.


Main Responsibilities

  1. Act as main point of contact on site to all customers providing information about the development, surrounding areas, key contacts, and location advice.
  2. Carry out general maintenance duties for the development as required.
  3. Investigate first level complaints within the development and respond to resident emails.
  4. Responsible for the cleaning and up-keep of the buildings and grounds area.  To carry out deep cleaning as and when requested.
  5. To conduct site walk rounds on a daily basis, all faults/maintenance and repairs reported to the development manager and to the relevant contractor. These reports passed over within the hand over log.
  6. Investigate faults and issues that arise within the development, this can be from leaks to fire alarms or bike theft. These reports have to be documented within the hand over log.
  7. Daily tasks will include dusting, sweeping, mopping, emptying bins and vacuuming of communal areas.
  8. If required, disposal of rubbish in the designated rubbish collection area.
  9. Regular testing of AOV’s, emergency lighting, lift alarm and water pumps
  10. Updating of fire book log
  11. Be prepared to perform any other reasonable duties, as requested by the property manager

 

Skills and Experience

Minimum of one years’ experience in a caretaking position with maintenance duties

Good experience of Health and Safety regulations including COSHH

Confident, polite and courteous communicator with the ability to build and maintain strong relationships, able to work on own initiative and have ability to multitask.

Exceptional customer service experience, able to prioritise and manage various tasks simultaneously.

 

Our Values

Friendly – We look out for people’s best interests, and show them we care by dealing with them in a warm and friendly manner.

Inventive –We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.

Skilled –We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed,and we’re always building on that knowledge to constantly improve our quality of service.

Trustworthy –We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.

 

The Benefits

Our customers deserve the best and the same applies to our people.  We’ll support you with all of the technology, training and support that you need to do your job well.  We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

 

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit.  We will consider applications from job share applicants.

 

Ready to Apply?

Click to apply for this role.  We will ask you to upload your CV and answer a few questions.  You may also be asked to complete verbal and numerical reasoning tests online.

If you meet the criteria for the role we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.

About The Company
FirstPort Values:

Friendly
We look out for people’s best interests, and show we care by dealing with them in a warm and friendly manner.

Inventive
We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities

Respectful
We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times 

Skilled
We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service 

Trustworthy
We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments

We pride ourselves on the following standards:

  • Strong Health and Safety
  • High Site Standards
  • Great Customer Communications
  • Healthy Estate Finances