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Job Role: P2P Process and Enablement Manager

Location: Luton/Flexible 

Job Sector: Procurement

Hours: 35 hours per week

As P2P Process and Enablement Manager, you will contribute to our vision of being the UKs favourite property manager by: 


  • Provide subject matter expertise to internal stakeholders and Suppliers around best practices for Coupa. 

  • Lead innovation and continuous improvements with regards to future system development 

  • Drive compliance end to end within P2P using Coupa. 


This role reports to the Director of Supply Chain Operations and has a team of up to two direct reports.


About You 


  • You are able to work independently, target focussed and results driven and builds relationships across all levels of the organisation, as well as externally. As well as developing an atmosphere of confidence, respect and trust, acting as a role model within the team, with a strong focus on appropriate levels of control, timely reporting and driving efficiencies


  • Analysis, Problem Solving and Creativity comes naturally to you and you are able analyse and draw the appropriate conclusions from all data points.  Compares multiple sources of data to recommend the correct course of action. Whilst also seeking out and applying new approaches and digital concepts to solve problems and drive improvement.


  • You have strong stakeholder management, benchmarking, performance metrics, risk management, continuous improvement mindset skills and are able to manage and prioritise tasks for self, direct reports and the Supply Chain & Procurement team to ensure deadlines and objectives are achieved.


Main Responsibilities 


  • Supports the Director of Supply Chain Operations with the implementation of the vision, objectives and strategy for the Supply Chain & Procurement Function. 

  • The P2P Process and Enablement Manager will be the subject matter expert for the Procurement elements of the P2P process, with a strong understanding of the interdependencies of other Functions and system users. 

  • The focal point for all development and support of the P2P system and Procurement processes. 

  • The P2P Process and Enablement Manager will work closely with the Accounts Payable and IT teams to optimise the core systems and to develop smarter ways of working, recommending potential enhancements. 

  • Ensure timeliness/accuracy from requisition workflow through to purchase order creation, GRN and final invoice flip/payment, with improved reporting to underpin compliance to Procurement policy and best practice use of the Coupa system. 

  • Increase the level of structured spend and use of catalogues where appropriate. 

  • Create actionable insight into 3rd party expenditure to support strategic sourcing activity, Procurement governance, supply chain assurance and supplier relationship management. 

  • Create closed loop on Coupa transactions to drive supplier performance (implement Coupa module “Ratings”). 

  • Optimise the methodology for online RFI/Ps, auctions, benchmarking and to create a robust Procurement audit trail.  

  • Focussed training of users internally and externally (suppliers), re-launch help-desk and creation of SuperUser community.  



Our Values 


Friendly – We look out for people’s best interests, and show them we care by dealing with them in a warm and friendly manner. 

Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities. 

Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times. 

Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service. 

Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.