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Job Role:  IT Support Technician

Location: New Milton

Contract: 6 month FTC

Job Sector:  IT

Hours:  35 per week, Monday to Friday

As the IT Support Technician, you will contribute to our vision of being the favourite residential property manager by:

  • Support business growth by being primary contact for recently onboarded acquisitions
  • Providing technical support to FirstPort colleagues and partners
  • Ensuring an exceptional level of customer service and satisfaction is always met

This role reports to the IT End User Services Manager and has 0 direct reports.

About You

You have strong understanding of end user compute, hardware and software as well as Windows and Microsoft 365, including O365

As a knowledgeable IT Technician, you have demonstrable experience supporting telephony as well as User and group administration (Active Directory)

Having an analytical approach means, you enjoy investigating problems and providing solutions

As a Team player with a can do attitude you have a commitment to providing a high-quality, customer-focused, service delivery

About Us

FirstPort is the UK’s leading residential property service provider, caring for 290,000 homes in England, Wales and Scotland, across 5,000 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,000 Resident Management Companies.

Main Responsibilities

  • Support business growth by being primary contact for recently onboarded acquisitions
  • Assist in the build and deployment of hardware to support onboarding colleagues from new businesses
  • Creation of documents, guides and populating Knowledge Base to assist colleagues
  • Share knowledge with a view to transition support into BAU operations via the service desk
  • Travel to sites to assist onsite colleagues with integration activities
  • Providing technical support primarily via the phone or remote assistance to internal users throughout FirstPort
  • Ensuring all detail and accurate information is captured at first point of contact and logged via the IT Service tool (Manage Engine)
  • Provide troubleshooting and diagnostic capabilities
  • Communicating with users as required, keeping them informed of incident progress, notifying them of impending changes and service outages
  • Working collaboratively with colleagues to ensure knowledge is shared so incidents and requests are resolved or routed to the most appropriate resources
  • Using documented knowledge to achieve rapid resolution to maintain or exceed KPIs and SLAs

Our Values

Friendly – We look out for people’s best interests, and show them we care by dealing with them in a warm and friendly manner.

Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.

Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.

Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.

The Benefits

Our customers deserve the best and the same applies to our people.  We’ll support you with all of the technology, training and support that you need to do your job well.  We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit.  We will consider applications from job share applicants.

Ready to Apply?

Click the below apply button to start your application for this role.  We will ask you to upload your CV and answer a few questions.  You may also be asked to complete verbal and numerical reasoning tests online.

If you meet the criteria for the role we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.