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Job Role: IT Governance & Vendor Manager 

Location: Any of our Offices 

Salary: £40,000 - £45,000

Job Sector: IT 

Hours:   ( 35 hours per week)

As the IT Governance & Vendor Manager, you will contribute to our vision of being the UKs favourite property manager by:

  • Leading and developing the Governance team to become effective business partners who collaborate with colleagues and partners across FirstPort
  • Ensure successful transition of digital transformation outputs to operations and support
  • Developing processes and establishing relationships to promote IT as a key business partner for the business

This role reports to the Head of IT Operations and has a team of 3 direct reports.

Main Responsibilities

  • Define and publish a departmental strategy that demonstrates clear traceability through from the IT Vendor Management Framework to delivering tangible business benefits.
  • Through the management and development of the Governance team - proactively manage vendors and suppliers to allow FirstPort to extract maximum business benefit and costs efficiencies.
  • Through the management and development of the Governance team – ensure effective change management and control across Digital and IT, where changes to internal and hosted platforms require vendor and internal stakeholder engagement, actioning as appropriate.
  • Accountable for ongoing review of IT costs and finances to be able to proactively highlight risks and also opportunities which achieve synergies, highlighting to service owners/stakeholders in a timely manner.
  • Help ensure excellent Supplier facing commercial and financial governance, compliance and risk management.
  • Serve as the primary central point of contact for external suppliers and stakeholders in all commercial and delivery issues.
  • Manage regular communication with key stakeholders via Supplier Governance Meetings on Operation, Tactical and Strategic Level using adequate level of information (i.e., Supplier Balanced Scorecard).
  • Pro-actively manage supplier related issues, risks and escalations ensuring a high level of customer service.
  • Ensure all management reporting is provided including Supplier performance reports, ensuring that key performance indicators are developed, achieved and maintained, requirements are addressed at source or escalated as needed.
  • Accountable for the effective and timely communication between key stakeholders to IT vendors

Skills and Experience

  • Excellent communication and relationship management skills.
  • Effective stakeholder management skills to drive alignment across cross—functional teams.
  • Broad knowledge of the IT industry and the products and services provided by technology vendors.
  • Working knowledge of contract management and negotiation.
  • Analytical proficiency to implement a methodology measuring success KPIs.
  • Experience of managing IT suppliers (including and up to Tier 1).
  • Demonstrates a depth of Vendor Management commercial awareness experience within a Procurement function.
  • Demonstrable experience of developing Vendor Management process, policy and tools.
  • Ideally presents a degree of traditional IT Procurement experience as a compliment to expertise in Vendor Management.
  • Passionate and committed leader who can motivate, encourage and communicate with direct reports, partners and colleagues at all levels

Our Values

Friendly – We look out for people’s best interests and show them we care by dealing with them in a warm and friendly manner.

Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.

Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.

Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments

About Us

FirstPort is the UK’s leading residential property service provider, caring for 310,000 homes in England, Wales and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,300 Resident Management Companies.

We’re committed to promoting diversity at FirstPort and recruit on merit.  We will consider applications from job share applicants.

Ready to Apply?

Click the below apply button to start your application for this role.  We will ask you to upload your CV and answer a few questions.  You may also be asked to complete verbal and numerical reasoning tests online.

If you meet the criteria for the role we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.